Terms of Service

1. Acceptance of Terms

By accessing or using the Napster MarTech website (the “Website”), including submitting any form or request through the Website, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the Website.

These Terms apply to all visitors, leads, and other persons who access or use the Website. They govern your use of the Website only and do not constitute a service agreement for the Napster MarTech platform or any software-as-a-service product. Separate commercial agreements govern the provision of Napster's B2B services.

2. Description of Services

This Website provides marketing information about Napster's B2B MarTech platform, a software platform that offers:

• Omnichannel data integration connecting TikTok Shop, Shopee, Lazada, Meta, YouTube, Zalo, Google Ads, and HubSpot
• Cross-platform e-commerce workflow automation for marketing and sales operations
• Enterprise CRM architecture with Zalo integration and AI-driven analytics

The Website is provided for informational purposes only. Submitting the “Request a Demo” form does not create a binding service agreement. Any engagement for the Napster platform is subject to a separate written agreement between Napster MarTech and the client.

3. Acceptable Use Policy

You agree to use the Website only for lawful purposes. You must not:

• Scrape, crawl, or use automated tools to extract content, data, or information from the Website without prior written permission from Napster MarTech
• Submit false, misleading, or fraudulent information through the demo request form or any other contact mechanism on the Website
• Attempt to reverse engineer, decompile, or otherwise access proprietary elements of the Website or the Napster platform
• Use the Website to transmit unsolicited communications, spam, or any content that violates applicable laws
• Engage in any activity that disrupts or interferes with the operation of the Website or the underlying infrastructure
• Attempt to gain unauthorised access to any portion of the Website or related systems

Violation of this Acceptable Use Policy may result in immediate termination of your access to the Website and may be reported to relevant authorities.

4. Intellectual Property

All content, design, graphics, logos, text, software, and other materials displayed on or available through the Website (collectively, the “Content”) are the exclusive property of Napster MarTech or its licensors and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and view the Content for your personal, non-commercial informational purposes only. You must not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any Content without the express prior written permission of Napster MarTech.

All client data submitted through the Website (including information entered into the demo request form) remains the property of the respective client. Napster MarTech processes client data solely in accordance with the Privacy Policy and, for engaged clients, the applicable data processing agreement.

5. Disclaimer of Warranties

THE WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Napster MarTech does not warrant that:

• The Website will be available at all times or without interruption
• The information on the Website is complete, accurate, or up to date
• The Website will be free from errors, defects, viruses, or other harmful components

Information about the Napster MarTech platform provided on the Website is for general marketing purposes. Actual platform capabilities, features, and performance metrics are subject to the terms of individual client engagements.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NAPSTER MARTECH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE WEBSITE.

IN NO EVENT SHALL NAPSTER MARTECH'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO NAPSTER MARTECH IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED THOUSAND VIETNAMESE DONG (VND 100,000).

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam, without regard to its conflict of law provisions.

Any dispute arising from or related to these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the competent courts in Ho Chi Minh City, Vietnam. You agree to submit to the personal jurisdiction of such courts.

8. Contact Information

If you have questions about these Terms of Service, please contact us: